Return & Refund Policy

At MMONALRO, we maintain a strict quality control process. Returns are strictly applicable only in the following cases:

Damaged Product: If the item received is physically damaged or defective.
Incorrect Order: If the product received is different from the one originally ordered (wrong size, color, or style).

If your case meets the above criteria, the following conditions must be met:

A return request must be submitted within 2 days of receiving the order.
The product must be Unused, Unworn, Unwashed, and Undamaged.
All original tags must be attached, and the item must be returned in its original packaging.
Returns must include the original packing materials, invoice, and courier receipt.

Note: Products that show signs of wear or are returned without original packaging/tags will not be accepted.

The following are not eligible for return, exchange, or refund under any circumstances:

Approval: Once your request is reviewed (evidence of damage/wrong item may be required), our team will notify you of the approval.
Pickup: A reverse pickup will be arranged within 2–3 business days.
Inspection: After the product reaches us and passes a quality check, the refund will be processed.
Refund: Approved refunds will be initiated within 5–7 business days via the original payment method.
- Shipping charges are non-refundable and will be deducted from the refund amount.

If your refund has not been reflected after 7 days, or you need to report a damaged/incorrect item, please contact us:

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